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如果您有關於亞克系統亞洲上市的遊戲疑問及其他諮詢事項，請按以下表格寄出。
將會透過您所填寫的電子郵件儘快回覆您所寄送的諮詢事項。
If you have any questions about the games released under Arc System Works Asia, please send them by completing the form below.
*We will respond to your inquiry as soon as possible.
姓名 / Name *
電子郵件 / Email *
聯絡方式 / Phone number *
題目 / Subject *
選擇檔案 *
* 附件僅能上傳1個10MB以下的檔案。可附加的格式：jpg, jpeg, png, gif, pdf, doc, docx, xls, xlsx, ppt, pptx, txt, zip / *One file only (10MB or less), in one of the formats listed above.
諮詢事項 / Summary of Inquiry *
受理顧客諮詢之個人資料處理方針 / Customer Inquiry Privacy Policy

本個人資料處理方針僅適用於亞克系統亞洲（Arc System Works Asia Co., Ltd.，以下簡稱「本公司」）所營運的「受理顧客諮詢」。
所收集的資訊將不會用於「受理顧客諮詢」目的以外的任何用途，若使用目的發生變更，將事先徵求顧客的同意。

■ 個人資料之收集項目與收集方式
本公司基於以下目的收集個人資料。
1. 收集項目
• 顧客諮詢回應：姓名、電子郵件、聯絡電話
• 自動收集項目：傳送時間
2. 收集方式
• 於本公司網站填寫顧客諮詢表單時由使用者直接輸入
• 透過系統自動收集

■ 個人資料之收集與使用目的
所收集的個人資料將用於以下目的：
1. 確認顧客諮詢及申訴事項，並通知處理結果
2. 顧客應答紀錄管理及爭議處理
※ 顧客可拒絕同意個人資料之收集與使用，但部分服務（如受理諮詢等）可能會因此受到限制。

■ 個人資料之保存與使用期間
• 顧客諮詢及申訴對應目的：達成目的後最多保存1年，其後立即銷毀
• 但若韓國法令規定有保存義務時，將於該期間內安全保存（例如：消費者申訴或爭議處理相關紀錄之保存等）

■ 個人資料處理之委託與境外傳輸
為提供順暢的服務及回應顧客諮詢，本公司將個人資料處理業務委託予外部專業機構營運，為營運該電子郵件系統，部分數據將傳輸至境外。
• 境外傳輸（委託）狀況
• 接收方（受託方）：Gmail (Google LLC)
• 受託方聯絡方式：https://policies.google.com/privacy
• 傳輸國家：美國
• 傳輸時間與方式：使用服務時透過網路傳輸
• 傳輸之個人資料項目：姓名、電子郵件、聯絡電話、諮詢內容
• 傳輸目的：諮詢回應及公司內部電子郵件（Google Workspace）收發
• 保存與使用期間：完成顧客諮詢及申訴處理後最多1年
• 境外傳輸拒絕權行使方式及影響
使用者可透過個人資料保護負責人及相關部門拒絕個人資料之境外傳輸。
惟若您拒絕包含將伺服器設於境外之雲端服務等必要之委託業務，可能會限制電子郵件諮詢接收或正常服務之使用。

■ 未滿14歲兒童之個人資料收集
本公司原則上不收集未滿14歲兒童之個人資料，若有不可避免之情況，將於取得法定代理人同意後始得收集與使用。

■ 個人資料之銷毀程序與方式
• 達成目的或保存期間屆滿時，將依內部方針銷毀個人資料。
• 電子檔案：以無法還原之方式永久刪除
• 紙本文件：因實施無紙化（Paperless）辦公環境，不產生個人資料實體文件，故無額外之銷毀程序。

■ 個人資料保護負責人
本公司為保護顧客之個人資料並處理相關申訴，指定以下個人資料保護負責人。
• 部門名稱：行銷部
• 負責人： Lee Tae-han（行銷組組長）
• 聯絡電話：02-2683-1552
• 聯絡方式：support_asia@arcsy.co.jp
※ 關於個人資料保護之相關問題，可隨時透過上述聯絡方式進行諮詢。

■ 資料主體與法定代理人之權利義務及行使方式
資料主體可隨時行使以下權利：
1. 要求查閱個人資料
2. 要求更正或刪除
3. 要求停止處理個人資料（例外情況：履行法令義務等）
權利之行使可透過書面、電話、電子郵件、傳真等方式進行，本公司將立即採取措施。但有下列情形之一者，可能會受到限制：
• 其他法令明文規定該個人資料為收集對象，致無法刪除時
• 為履行法令義務所不可避免時
• 無法確認要求者為本人或正當代理人時

■ 本公司為確保個人資料之安全性，採取以下措施。
1. 管理措施：制定及實施內部管理計畫、最小化個人資料處理員工數及定期進行安全教育等
2. 技術措施：個人資料處理系統等之存取權限管理、安裝存取控制系統、加密唯一識別資訊等、安裝及更新防毒與安全程式等
3. 物理措施：原則上禁止個人資料之書面（紙本）列印及物理保存、限制未經授權者進入辦公區域

■ 個人資料處理方針之變更
本方針可能因相關法令或公司內部政策而變更，變更時將透過網站公告。

實施日期：2026年9月1日

Customer Inquiry Privacy Policy

At Arc System Works Asia, we respect your personal information and are committed to keeping it safe. This Privacy Policy outlines our practices regarding the collection, use, and disclosure of your information when you use our services.

This Privacy Policy applies solely to the 'Customer Inquiry' service operated by [Arc System Works Asia Co., Ltd.] (hereinafter referred to as the "Company"). The collected information will not be used for any purposes other than addressing inquiries from the customers, and if the purpose of use changes, we will seek the customer's prior consent.

■ Jurisdiction and Regional Applicability
The terms of this Privacy Policy govern the collection and use of personal data for individuals located within the Asia region only.

Arc System Works Co., Ltd., a parent company of the Company, maintain separate corporate entities and distinct privacy frameworks for North America and the European Economic Area (EEA)/United Kingdom. Consequently, this page is not intended for, nor does it apply to, residents of North America or Europe. Residents of those regions should refer to the designated Privacy Policies provided on their respective local websites.

North America: https://www.arcsystemworks.com/privacy-policy/
Europe: https://www.arcsystemworks.fr/privacy-policy/

■ Items and Methods of Personal Information Collection
The Company collects personal information for the following purposes.
1. Items Collected
• Customer Inquiry Response: Name, Email address, Contact number
• Automatically Collected Items: Time of transmission
2. Method of Collection
• Direct input by the user when filling out the customer inquiry form on the Company's website
• Automatic collection through the system

■ Purpose of Collection and Use of Personal Information
The collected personal information is used for the following purposes:
1. Confirmation of customer inquiries and complaints, and notification of processing results
2. Management of customer response history and dispute resolution
※ Customers have the right to refuse consent to the collection and use of personal information; however, this may restrict the use of certain services (e.g., inquiry submission).

■ Period of Retention and Use of Personal Information
• For the purpose of responding to customer inquiries and complaints: Retained for up to 1 year after the purpose is achieved, and destroyed without delay thereafter.
• However, if there is a legal obligation to preserve the information, it will be safely retained for the specified period (e.g., preservation of records regarding consumer complaints or dispute resolution).

■ Entrustment and Overseas Transfer of Personal Information Processing
To provide smooth service and respond to customer inquiries, the Company entrusts the processing of personal information to external specialized companies as follows, and some data is transferred overseas for the operation of the email system.
• Overseas Transfer (Entrustment) Status
• Transferee (Entrustee): Gmail (Google LLC)
• Contact of Entrustee: https://policies.google.com/privacy
• Country of Transfer: United States
• Time and Method of Transfer: Transmitted via network upon service use
• Items of Personal Information Transferred: Name, Email address, Contact number, Content of inquiry
• Purpose of Transfer: Responding to inquiries and sending/receiving internal emails (Google Workspace)
• Period of Retention and Use: Up to 1 year after completion of response to customer inquiries and complaints
• Method and Effect of Exercising the Right to Refuse Overseas Transfer
Users may refuse the overseas transfer of personal information through the Chief Privacy Officer or the department in charge.
However, if you refuse essential entrusted tasks such as cloud services with overseas servers, email inquiry reception or normal service usage may be restricted.

■ Collection of Personal Information of Children Under 14
As a general rule, the Company does not collect the personal information of children under the age of 14. If unavoidable, it will be collected and used only after obtaining consent from a legal representative.

■ Procedure and Method of Personal Information Destruction
• Personal information is destroyed in accordance with internal policies once the purpose is achieved or the retention period expires.
• Electronic files: Permanently deleted in an unrecoverable manner.
• Paper documents: As we operate a paperless work environment, physical personal information documents are not generated, so there is no separate destruction procedure.

■ Chief Privacy Officer
The Company has designated a Chief Privacy Officer as follows to protect customers' personal information and handle related complaints.
• Department: Marketing
• Person in Charge: Tae-han Lee, Marketing Team Manager
• Contact: support_asia@arcsy.co.jp
※ You can make inquiries regarding personal information protection at any time through the contact information above.

■ Rights and Obligations of the Data Subject and Legal Representative, and Methods of Exercise
The data subject may exercise the following rights at any time:
1. Request to access personal information
2. Request for correction or deletion
3. Request for suspension of personal information processing (Exception: Fulfillment of legal obligations, etc.)
Rights may be exercised via written request, phone, email, fax, etc., and will be processed without delay. However, rights may be restricted in the following cases:
• If the personal information is specified as a collection target in other laws and cannot be deleted.
• If unavoidable to fulfill legal obligations.
• If the requester cannot be verified as the person themselves or a legitimate representative.

■ The Company takes the following measures to ensure the safety of personal information.
1. Administrative Measures: Establishment and implementation of internal management plans, minimization of employees handling personal information, and regular security training, etc.
2. Technical Measures: Management of access rights to personal information processing systems, installation of access control systems, encryption of unique identification information, and installation/update of antivirus and security programs, etc.
3. Physical Measures: Prohibition in principle of printing and physically storing personal information in written (paper) form, and restriction of unauthorized access to workspaces.

■ Changes to the Privacy Policy
This policy may be changed in accordance with relevant laws or company internal policies, and any changes will be announced through the website.

Effective Date: September 1, 2026
同意個人資訊處理方針指南的內容 / I agree with the Privacy Policy
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